Son Nguyen

(817) 874-6425

stnguyen1980@gmail.com

 

Customer Service Professional

 

Skills Over 15 years of experience in outstanding customer service and support in a retail environment

·   Possess solid computer skills.

·   Proficient skills using Microsoft Office products (Word, PowerPoint, Outlook)

·   Type 60+ WPM

·   Ability to train, motivate, and supervise fellow employees.

·   Excellent problem-solving skills while working in fast-paced environments

 

EmploymentInsight GlobalSeptember 2014 – September 2014

POS Support Associate – Contract with Gamestop Corporate

·              Assisted store employees resolve hardware and software issues relating with Oki report printers, Zebra label printers, Epson receipt printers, DataLogic Bluetooth scanners, Verifone pinpads. Use of Remote Desktop to access store registers and hard drives. Everyday use of Microsoft Outlook, Excel, Sharepoint, and Lync to communicate with team members

 

IDR-Inc.March 2014 – August 2014

I.T. Helpdesk Consultant - Contract with Forward Air

·              Performing hardware and software setup on Dell laptops & Lenovo All-in-One computers for migration from Windows XP to Windows 7. Use of Active Directory, Microsoft Office suite, including Word, Excel, Outlook; setup for Microsoft Exchange

 

SprintJanuary 2013 – February 2014

Advance Technical Support Rep

·               Assisting customers by resolving technical issues with their mobile devices, including smartphones, airaves, and mobile hotspots while connecting to their Windows or Apple based device

 

Time Warner CableOctober 2012 – January 2013

Technical Support Rep 1

·               Assisted in resolving customer billing and technical issues concerning their digital tv, internet, and phone services

 

Best BuyJuly 2007 - November 2010

Geek Squad Counter Intelligence Agent

·               Quickly identify and solve customer challenges with products

·               Diagnosing and repairing hardware and software issues on Windows and Apple-based computers and network peripherals

·               Support other Geek Squad agents within team with issues and difficulties

 

EducationUniversity of North Texas1998 – 2005Major: Biochemistry